Privacy notice

Who we are

Jenile Smart Accessibility Solutions, UAE ("Jenile UAE") runs this website. We are part of Jenile International®. Our offices are in Dubai (Grosvenor Business Tower, 21st Floor, Office 2102, TECOM) and Abu Dhabi (Tower C, 13th Floor, Office 1302, Zayed The 1st Road).

For anything about your information, email info@jenile.ae.

When you visit this website

This website does not use cookies, tracking pixels or adverts, and it does not save anything in your browser. Its pictures, videos and fonts all come from our own site, so apart from our hosting company, Cloudflare, a visit does not contact Google, Meta or any other company.

The site is hosted by Cloudflare. To deliver the pages and protect the site from attacks, Cloudflare handles technical information such as your IP address, your browser and the pages you open. Cloudflare may also set a cookie that is strictly needed for security, to tell people apart from automated traffic. We do not use any of this to find out who you are.

To count visits, we use Cloudflare Web Analytics. A small script from Cloudflare reports the page you open, the page you came from, your browser and type of device, your country and how quickly the page loaded. It uses no cookies and stores nothing in your browser, and Cloudflare says it does not fingerprint or follow individual visitors. We only see totals, such as how many visits a page had.

When you contact us

You can reach us through the form on our contact page, by email, on WhatsApp, or by text message or video call on our sign-language line. We receive what you choose to send us, such as your name, email address, phone number, organisation, your message and any photos you attach.

The contact form does not send anything to us by itself. It opens your own email app with your message filled in, and nothing leaves your device until you press send there.

We use your details to:

• answer your questions and prepare a quote
• arrange a needs assessment or a demonstration
• install your system and show you or your staff how to use it
• give you after-sales support and honour the two-year warranty

If you write to us on WhatsApp, WhatsApp also handles your messages under its own privacy policy.

Who we share it with

We do not sell your information, and we do not use it for advertising. We share it only when that is needed to give you what you asked for, or when the law requires it.

How long we keep it

We keep an enquiry for as long as we need it to answer you and follow up. If you become a customer, we keep the records of your installation, warranty and invoices for as long as the law requires.

Your choices

You can ask us at any time to:

• show you the information we hold about you
• correct it
• delete it, unless the law requires us to keep it
• stop contacting you

Email info@jenile.ae, message us on WhatsApp at +971 54 499 9320, or contact us in Emirati Sign Language on +971 56 275 5366. If any part of this notice is unclear, ask us and we will explain it, in sign language if you prefer.

Other websites

Our pages link to Instagram, Facebook, WhatsApp, Google Maps and the Jenile International website. When you follow a link, that site’s own privacy policy applies.

Changes to this notice

We last updated this notice on 28 October 2026. If we change how we handle your information, we will update this page and that date.